Digital Transformation in International Conglomerates

The tacit expertise required for industrial maintenance is increasingly at risk due to demographic change and system complexity. This article presents Tacit-TALK, a speech-based system that externalizes tacit knowledge through AI-guided conversation. Spoken input is transcribed, analyzed by large language models (LLMs), and persisted in a knowledge graph, linking new insights to existing organizational data. Using a design science research process grounded in sociotechnical theory and instantiated for semiconductor maintenance, the article contributes design principles for AI-supported tacit knowledge capture derived from value-based stakeholder engagement, a reference architecture combining LLMs with knowledge graphs, and preliminary prototyping insights into user acceptance and organizational implications.

Artificial intelligence is increasingly shaping continuing vocational education and training by enabling the personalization of individual learning experiences. At the same time, audio-based learning formats are attracting growing interest among learners because of their flexibility and suitability for workplace learning. However, a conceptual framework for AI-supported audio learning, as well as the potential of combining artificial intelligence with audio-based learning, has received little attention to date. This paper therefore presents a conceptual perspective on the design possibilities and educational potential of AI-supported audio learning formats.

Generative Artificial Intelligence (GenAI) offers new opportunities for organizational knowledge management, particularly when it comes to learning processes at the interface between explicit, firm-specific, and tacit knowledge. Its use is therefore of particular interest for application areas such as industrial maintenance. Based on a mechanical engineering case study, this article demonstrates that augmenting both processes and employees with GenAI requires AI literacy combined with professional skills.

Although it has been demonstrated that organizational knowledge transfer can be improved in principle, there is still no automated approach for identifying patterns in complex, context-dependent, and domain-specific knowledge transfer situations. This conceptual article therefore examines and characterizes knowledge transfer situations using the real-world example of product development in engineering. Furthermore, a concept for an adaptive, AI-based, real-time multi-agent system uses data to recognize recurring patterns in knowledge transfer situations and enables context-sensitive interventions. Finally, an outlook is provided on AI-based learning mechanisms (reinforcement learning) that can be used to adapt interventions for higher effectiveness in the long term.

Artificial intelligence (AI) offers a wide range of possibilities in industrial production, but it also presents challenges regarding employee acceptance. AI demonstrators are therefore of central importance, as they enable hands-on experience with AI. However, there has been a lack of systematically identified requirements for demonstrators that specifically promote acceptance and address negative emotions. Using a multi-stage research design, 69 requirements were identified, structured into functional requirements, quality requirements, and boundary conditions.

The design of inclusive work systems is gaining importance due to demographic change and the increasing digital penetration of value creation processes. While traditional ergonomic approaches are based primarily on percentile logic and thus address only a portion of the user population, the integration of digital technologies opens up new possibilities for the dynamic and individualized adaptation of work systems. This article presents a conceptual framework for inclusive work system design that integrates standardization, automation, and adaptability. Methodologically, the article is based on a conceptual analysis of existing approaches from ergonomics and human-centered design. The article makes a theoretical contribution to the systematization of inclusive work system design and identifies areas of focus for further research and industrial practice.