Translate

The tacit expertise required for industrial maintenance is increasingly at risk due to demographic change and system complexity. This article presents Tacit-TALK, a speech-based system that externalizes tacit knowledge through AI-guided conversation. Spoken input is transcribed, analyzed by large language models (LLMs), and persisted in a knowledge graph, linking new insights to existing organizational data. Using a design science research process grounded in sociotechnical theory and instantiated for semiconductor maintenance, the article contributes design principles for AI-supported tacit knowledge capture derived from value-based stakeholder engagement, a reference architecture combining LLMs with knowledge graphs, and preliminary prototyping insights into user acceptance and organizational implications.

AI has long been capable of analyzing production processes, yet why is it still so difficult to bring its insights back into production without intermediate steps? In automotive body-in-white mass production, the challenge is less a lack of data than the absence of holistic integration concepts that extend all the way to the machines. This paper demonstrates why bidirectionally communicative information systems are critical to addressing this challenge and identifies the design principles required to effectively integrate AI-generated results into production processes in the future.

Artificial intelligence is increasingly shaping continuing vocational education and training by enabling the personalization of individual learning experiences. At the same time, audio-based learning formats are attracting growing interest among learners because of their flexibility and suitability for workplace learning. However, a conceptual framework for AI-supported audio learning, as well as the potential of combining artificial intelligence with audio-based learning, has received little attention to date. This paper therefore presents a conceptual perspective on the design possibilities and educational potential of AI-supported audio learning formats.

Can artificial intelligence be used to assess the validity and credibility of simulation models and data for production and logistics? And what requirements must AI assistance meet to effectively support experts in verification and validation while simultaneously safeguarding their competence? In an online survey, simulation experts were asked regarding their expectations and needs.

Artificial intelligence (AI) offers a wide range of possibilities in industrial production, but it also presents challenges regarding employee acceptance. AI demonstrators are therefore of central importance, as they enable hands-on experience with AI. However, there has been a lack of systematically identified requirements for demonstrators that specifically promote acceptance and address negative emotions. Using a multi-stage research design, 69 requirements were identified, structured into functional requirements, quality requirements, and boundary conditions.

Monitoring construction progress, as required in the one-off production of large structures, is very time- and labor-intensive due to a high level of complexity and individuality. The goal of this article is to develop a sensor-based approach for capturing and evaluating multiple inspection characteristics. The use of machine learning models to detect objects and derive relevant information forms the basis for linking current condition to construction schedule. This enables a significant increase in efficiency during construction progress monitoring and a well-founded assessment of progress.

The use of experiential knowledge is a key success factor for companies. Based on four corporate case studies, this article analyzes the technical, organizational, and personnel challenges associated with the use of retrieval-augmented generation (RAG) systems. The results show that the success of such systems depends on the strategic development and maintenance of the knowledge base, as well as on employee engagement.

The design of inclusive work systems is gaining importance due to demographic change and the increasing digital penetration of value creation processes. While traditional ergonomic approaches are based primarily on percentile logic and thus address only a portion of the user population, the integration of digital technologies opens up new possibilities for the dynamic and individualized adaptation of work systems. This article presents a conceptual framework for inclusive work system design that integrates standardization, automation, and adaptability. Methodologically, the article is based on a conceptual analysis of existing approaches from ergonomics and human-centered design. The article makes a theoretical contribution to the systematization of inclusive work system design and identifies areas of focus for further research and industrial practice.

Companies are increasingly challenged to address shortages of skilled workers while meeting rising demands for productivity, flexibility, and innovation. Because labor supply can only be expanded to a limited extent, there is a growing focus on designing work systems with productivity in mind. Autonomous systems offer significant potential in this regard. Their implementation requires not only technical adjustments but, above all, changes in organization, skills, and work design. This article analyzes empirically grounded change requirements in existing work systems as well as associated economic potential.