In increasingly competitive markets professional service firms are highly recommended to continuously scrutinize and improve the efficiency of their job execution. Providing content-related high quality services, such as technical or business consulting, the respective sub-processes as well as each single activity have to be coordinated effectively and required information needs to be provided completely and in time. Thereby, requirements of an operation at different sites have to be considered, both at the customer’s and the company’s own premises, concerning various areas and locations. This article is an abstract of the problem, the solution and the project-related findings based on a practical example.
