Autor: Yvonne Zajontz

In the last few years industrial companies remark that industrial services offer an interesting opportunity for companies to improve their company performance. To exploit this opportunity these companies have to clearly distinguish themselves from their competitors. Against this background the question what are the decisive factors of success for industrial services have to be explored. In an empirical study we got evidence that the success factors depending on different kind of services. Furthermore the following article discusses reasons for the interesting empirical results achieved.