Autor: Claas Christian Wuttke

Clearly defined objectives and a systematic risk assessment are the prerequisite for efficient customer integration. Here we show that the core to achieve this is: (i) a workshop-based process for planning and integration of customers into the development of services and (ii) a structured data base of customer integration methods. Out of this database an individual set of methods - depending on the task and the context - can be composed.

The ramp-up of a production system is a part of the product creation process. In a highly dynamic and complex sur-rounding, it is more then every other phase characterised by an immediate call for action. This challenge can be met by designing production systems in a way that they offer a maximum of flexibility and transparency. In this context, planning a robust ramp-up means designing production systems that are flexible enough to balance transient state working systems and that are easy to handle in order to achieve a steep learning curve. How this can concretely be implemented, which are the benefits of the actual planning methods and -tools for the production, and what a company has to do to tap the full potential is demonstrated at two examples from the automotive supply industry.