Branche: Technical Services

Improving Social Media Moderation with Generative Language Models

Improving Social Media Moderation with Generative Language Models

Study on the detection and correction of disinformation
Anton Schegolev, Maximilian Ambros ORCID Icon
Fake news are increasingly dominating the digital world. The question arises: Can modern technologies reverse this trend? The article highlights the potential of the GPT-4o language model for identifying fake news in online comments and news articles and for correcting false information. With impressive accuracy, the model shows how language technology can combat misinformation.
Industry 4.0 Science | Volume 40 | 2024 | Edition 6 | Pages 72-79 | DOI 10.30844/I4SE.24.6.72
Aiming to Create Green AI

Aiming to Create Green AI

Putting a focus on AI energy efficiency and minimizing the CO2 footprint of AI-based systems
Marcus Grum ORCID Icon, Maximilian Ambros ORCID Icon, Marcel Rojahn ORCID Icon
Reducing CO2 emissions is one of the most urgent tasks of our time. Simultaneously, artificial intelligence is developing rapidly. However, AI often brings about its own significant CO2 impact. Experimental testing of Green AI strategies is therefore crucial for their long-term success. A management tool can support this process so that both users and managers can make optimal use of AI as a tool.
Industry 4.0 Science | Volume 40 | 2024 | Edition 6 | Pages 18-30 | DOI 10.30844/I4SE.24.6.18
From Pixels to Presence

From Pixels to Presence

Transforming remote interactions with telepresence robots
Angelika C. Bullinger ORCID Icon, Danny Rueffert ORCID Icon, Francisco Hernandez ORCID Icon, Holger Hoffmann ORCID Icon
Telepresence Robots (TPR) support the ongoing digital transformation in work and leisure amid climate and societal changes. This article presents two cases, one set in production and one in social participation, to illustrate users’ requirements, which largely coincide. Key requirements include audio and camera quality, a stable Wi-Fi connection, active and passive visual capabilities, and even floor covering.
Industry 4.0 Science | Volume 40 | Edition 5 | Pages 18-25 | DOI 10.30844/I4SD.24.5.18
Generative Artificial Intelligence – New Horizons for Technology Management?

Generative Artificial Intelligence – New Horizons for Technology Management?

A case study from the manufacturing industry
Günther Schuh ORCID Icon, Leonard Cassel, Bastian Thanhäuser, Thomas Scheuer
While generative artificial intelligence has gained more visibility and achieved initial successes, it is largely unused in the industry context. In contrast, its development and versatility point to a promising application for industrial manufacturing – especially in cases where complex challenges such as decisionmaking or process optimization are present. Showcasing the various development horizons and several example case studies provides a particularly illuminating illustration of its potential for the field of technology management.
Industry 4.0 Science | Volume 40 | 2024 | Edition 3 | Pages 6-13
Lean Empowerment in the Digital Ecosystem

Lean Empowerment in the Digital Ecosystem

Translating cultural values into technical requirements
Frank Bertagnolli ORCID Icon, Sabrina Karch ORCID Icon, Arndt Lüder ORCID Icon
With the advent of digitalization, prevailing paradigms – such as product centricity, face-to-face collaboration and hierarchical structures – are giving way to the vision of data-driven business models, digital, collaborative ecosystems and an agile, holacratic way of working in flat hierarchies and self-managing teams. Collaboration is made possible through the use of software solutions. In addition to adapted management concepts, the digital space also requires a digital cultural understanding on part of the companies involved. Lean empowerment is a pioneering approach to collaboration based on cultural values. In expert workshops, ideas were developed to explore how these values can be lived in a digital culture and thus in terms of global digital collaboration. This article presents concrete solutions from which requirements for digital collaboration and for implementation within IT structures and software solutions in particular can be derived.
Industry 4.0 Science | Volume 40 | 2024 | Edition 2 | Pages 32-39 | DOI 10.30844/I4SE.24.2.32
Fire Department Action Patterns for IT Support?

Fire Department Action Patterns for IT Support?

Norbert Gronau ORCID Icon, Eva-Maria Kern
Emergency organizations such as fire departments or technical relief organizations are expected to react very quickly – sometimes to unknown situations – and provide the appropriate assistance. Can principles used in these organizations be transferred to IT support, e.g. for ERP systems? An experiment in an IT service unit investigates this question – with surprising results.
Industry 4.0 Science | Volume 39 | 2023 | Edition 1 | Pages 59-63 | DOI 10.30844/I4SE.23.1.59
“Get Back to the Point or I Can‘t Help You”

“Get Back to the Point or I Can‘t Help You”

Structuring of Customer Contacts in Technical Service
Jörg Abel, Peter Ittermann, Tobias Wienzek
The market for technical services is currently undergoing a transformation that is having an impact on the business models and structures of companies in this market. This change also has consequences for the specialists at technical service providers: In addition to new technical knowledge, they have to communicate more with customers and partners in particular. These interactions are not always free of conflict and can become stressful for employees. The article shows examples of how technical service companies can improve the interaction situation of their employees with organizational measures.
Industrie 4.0 Management | Volume 38 | 2022 | Edition 2 | Pages 41-44
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