Technologie: Training

The internet-based teaching, learning and communication system “Business Administration Knowledge Laboratory” (WiLabBW) is developed and continuously expanded within a cooperation project of Thuringian universities. The paper gives a survey of the basic goals and explains its architecture and business model.

Knowledge Management is for many projects a future target whereby the potential of using KM during the project is unfortunately neglected. This starts with the project teams who know nothing about each other and continues with the way in which knowledge management concepts are designed: “in private”. The article describes connections between process optimisation, enterprise culture and knowledge management as well as the “KM²” procedure in the joint project WISMA, where the acceptance for changes and authentic handling during the project is the focal point right from the beginning.

This market survey gives an overview on software for the support of knowledge management. The survey overlooks the span from specialized search engines to integrated knowledge management systems with a broad range of functions. The investigated software supports community-oriented approaches as well as information retrieval. Usage possibilities are as different as the heterogenous requirements of enterprises and organizations for knowledge management. Therefore a direct comparison between the investigated tools is not useful.

An intensive co-operation and data exchange between members of different disciplines are necessary in planning, conception and development of production plants and processes. Planning failures that are identified too late or different understanding of contents can lead to significant effects, e.g. during starting or ramp-up. In the context of the Digital Factory the Fraunhofer IPA develops organizational and technological solutions for co-operative planning on the base of workflow and knowledge management as well as solutions for interaction, data and tool integration. The aim is the optimisation of planning quality and planning costs.

In the face of constantly changing market conditions and the associated product and technology changes the available personnel structures must be considered in particular during the further development of manufacturing sys-tems. Experiences from operational practice show that personnel development measures are usually reactive and are often carried out in an improvised, ad-hoc manner. In order to counteract such reactive measures, the technology calendar, with which a timely and targeted personnel development planning can be initiated, is presented.

Changeable enterprises are sustainably focussing market and technology changes ranging from a short term up to long term view to maintain market success under changing market and environment conditions. The specific addressing of competence development can provide a significant contribution to changeable conditions. For these both, adaptive reactions to present changes as well as preventative planning addressing future changes are needed. To support the changeability of an enterprise holistic competence management approaches can be used. They allow to match supply and demand of competence and to design corresponding concepts for competence development.

Software supporting knowledge management and knowledge intensive business processes is mainly planned and deployed for stationary use. The average time needed to process information can effectively be reduced by adding a mobile channel to existing knowledge management software, e.g. when negotiating with business partners or maintaining individual technical installations. In this paper the authors describe K_MOBILE, a concept enabling access to knowledge management services through the mobile channel in a situation aware manner. Access to information systems can be truly adopted to mobile use, with help of a user specific context built by combining available information with respect to time and location. This is a benefit especially when carrying out intensive tasks in sale, consulting, technical services, because it is difficult to estimate the actual need for information and hence the costs of access to this information is potentially very high.

Knowledge transfer is critical for the success of R&D projects in terms of supply, usage and multiplication of knowledge within and between projects. However, possibilities to opti-mise knowledge transfer do hardly exist since the application of structured methods appears to be hard to realise because of criteria specific for R&D projects like creativity, incertitude and little structuring. In the following, a concept is introduced that establishes transparency according to knowledge transfer in R&D projects and creates a basis to use potentials for optimising knowledge transfer by specific application of knowledge management methods.

The company-spanning collaboration offers companies the chance to exhaust new market potentials by in- creasing their innovation capability and productivity. An important prerequisite therefore is to optimally support knowledge networks and especially the corresponding knowledge exchange and problem solving processes. In the context of the project TRUST an approach was developed to enable companies and respectively their employees on the one hand to provide knowledge needed for problem solving. On the other hand the employees have access within an integrated working environment to experiences, know-how and competences of the knowledge network to solve their specific problems and to develop their individual domain competence.

The changing market situation due to growing globalisation, the development of new technologies, as well as the strong competition forces today’s enterprises to employ innovative strategies in order to maintain their competitiveness on national and international markets. Many companies respond to this challenges establishing cross national co-operations. This policy is also applied in the field of product development. Nevertheless it becomes clear that many problems of a product development between distant located collaboration partners are based on cultural differences. Hence balancing and adjusting cultural differences is of pivotal impor-tance for the success of the project type.