Typeset

The use of experiential knowledge is a key success factor for companies. Based on four corporate case studies, this article analyzes the technical, organizational, and personnel challenges associated with the use of retrieval-augmented generation (RAG) systems. The results show that the success of such systems depends on the strategic development and maintenance of the knowledge base, as well as on employee engagement.

The design of inclusive work systems is gaining importance due to demographic change and the increasing digital penetration of value creation processes. While traditional ergonomic approaches are based primarily on percentile logic and thus address only a portion of the user population, the integration of digital technologies opens up new possibilities for the dynamic and individualized adaptation of work systems. This article presents a conceptual framework for inclusive work system design that integrates standardization, automation, and adaptability. Methodologically, the article is based on a conceptual analysis of existing approaches from ergonomics and human-centered design. The article makes a theoretical contribution to the systematization of inclusive work system design and identifies areas of focus for further research and industrial practice.

Companies are increasingly challenged to address shortages of skilled workers while meeting rising demands for productivity, flexibility, and innovation. Because labor supply can only be expanded to a limited extent, there is a growing focus on designing work systems with productivity in mind. Autonomous systems offer significant potential in this regard. Their implementation requires not only technical adjustments but, above all, changes in organization, skills, and work design. This article analyzes empirically grounded change requirements in existing work systems as well as associated economic potential.

MTM methods are a proven standard for analyzing and designing human work processes. However, work planners continue to face challenges in applying these methods correctly and efficiently. Artificial intelligence — particularly in the case of large language models — holds significant potential for combatting these challenges. However, the use of AI raises legitimate questions regarding the reliability and traceability of the results. The approach presented here combines LLMs with a rule-based algorithm to extract the information required for MTM analyses from textual process descriptions such as work instructions. This information is then translated into MTM analyses in accordance with the MTM methodology. This approach ensures that the resulting analyses can be transparently traced back to the original input data by the user.

Foundation models are increasingly changing the way robots are used in industry. Instead of writing complex programs line by line, programmers will soon be able to collaborate more closely with AI systems, describe tasks, and review generated solutions. This shifts their role from purely generating code to conceptual, supervisory, and validation activities. This article highlights the new possibilities that large AI models create for robot programming and the changes they entail for work and required skills in industrial practice.

Is it sufficient to train employees in the use of AI tools, or does the AI organization require an entirely new set of competencies? This paper introduces a digital enablement model comprising three competency dimensions and demonstrates, through an upskilling program implemented at the Fraunhofer Institute for Industrial Engineering IAO, how organizations can sustainably bridge the AI adoption gap.

Certification for human-centered AI is becoming increasingly important—as a source of competitive differentiation, a response to regulatory expectations, and a mechanism for fostering human-centered work environments. But how can organizations determine whether the underlying requirements are truly embedded in practice? Drawing on expert interviews from established certification domains, this paper shows that the decisive question is answered not during the audit itself, but in the period between audit cycles. Ultimately, it is not the certificate that matters, but the commitment of organizational leadership and the organization as a whole to engage seriously in the certification process and its continuous implementation.

Complementors are central to value creation in digital ecosystems yet have limited leverage and must adapt through dynamic capabilities. Building on the Profiting From Innovation Framework, this study examines how integrative capabilities manifest for complementors through cooperative routines. Based on a systematic literature review of Scopus-indexed studies from 2020 to mid-2025 focusing on the microfoundation “orchestrating ecosystem actors”, we identify two routine clusters. Complementors cooperate with other complementors via partner sensing, scouting, coalitions, resource sharing, and risk allocation while protecting critical assets. They cooperate with platform owners via multichannel boundary spanning, quality signaling, governance compliance, boundary resource integration, and co-development, while facing the risk of owner entry. Research gaps concern the formalization of cooperation routines, taxonomy, and B2B contexts.

Industrial supply chains must repeatedly reconfigure sourcing strategies in response to disruptions, yet supplier capability information remains heterogeneous and difficult to operationalize. Existing research addresses supplier selection, simulation, and interoperability standards separately, treating discovery, evaluation, and optimization as disconnected steps requiring manual data transformation. This paper presents a framework for a data-driven industrial platform integrating three components: Asset Administration Shell-based supplier profiles structured by an Actor-Service ontology for semantic discovery, automatic discrete-event simulation model generation from layout data for performance evaluation, and KPI-driven configuration using optimization algorithms. The main contributions are an end-to-end interoperable workflow, a two-tier supplier profile concept separating semantic descriptions from simulation parameters, and a standardized KPI interface maintaining consistency ...