Artificial Intelligence

Compared to traditional AI systems, generative artificial intelligence (GenAI) introduces user-dependent characteristics that create unique challenges for AI governance in organizations. These challenges are particularly tied to human factors, such as employee attitude, awareness, and skills, which are often neglected by existing governance frameworks. This qualitative case study examines how a manufacturing organization implemented GenAI governance mechanisms to foster the responsible use of this technology. The findings reveal that organizations should adopt a holistic approach, combining structural, procedural, and relational mechanisms to address employee-related aspects of GenAI governance. As a result, this study contributes to the growing field of GenAI governance and provides practical insights for its responsible use in organizations.

Personnel deployment planning in industrial maintenance is a complex challenge, as dispatchers often have to match incomplete customer requests with the appropriate employee skills. An AI-based assistance system can help by automatically analyzing relevant data and providing well-founded suggestions for employee selection. This article describes the user-centered development and introduction of such a system as part of a pilot project at a medium-sized service provider. The user-centered design ensures that dispatchers retain their autonomy. Involving employees from the outset creates acceptance and promotes a deeper understanding of the system’s advantages.

How can artificial intelligence (AI) automate production planning and control? This study examines its potential to enhance efficiency in modern production environments. The focus is on establishing a robust data infrastructure that integrates real-time, historical, and contextual data to create a solid basis for AI models. Reinforcement learning (RL) is applied to aid automation. A roadmap for implementation, focusing on practical application, is presented. This roadmap incorporates simulation-based training methods and outlines strategies for continuous improvement and adaptation of production processes.

Digital Twin (DT) adoption remains a challenge due to high costs, complexity and lack of skills. This study proposes a cost-effective, TRL 5-validated DT model that can be built using open-source and office suite tools within just two weeks. Integrating real-time sensor data, predictive analytics, anomaly detection and notification, the model improves efficiency and sustainability in agriculture. Even with cloud service constraints, the system delivers a 7.76% average relative error and rapid, automated notifications. The findings show how open-source in combination with common commercial tools technologies can make advanced digital tools accessible to all, creating scalable, human-centered, and affordable solutions in line with Industry 5.0 principles.