Robust Enterprise Processes

Digitalization projects help users represent complex processes more simply and efficiently. However, there are many obstacles to implementation. Reluctance to implement these projects is palpable. This affects, among others, employers and employees, who may fall behind economically by waiting or avoiding change. These observations can be traced back to an overarching research question: What barriers and systemic challenges hinder sustainable transformation within the context of Industry 4.0, particularly when considering human labor in production engineering? What questions are the affected stakeholders asking? The primary goal of this long-term research project is to define these questions decisively and in detail in order to develop a conceptual foundation that integrates research, teaching, and technological development and thus combines the potential of digital technologies with the experiential and practical knowledge of production workers.

Conveying the complexity and multifaceted nature of the energy transition to a broad audience is a challenge. This article demonstrates how interactive serious games on a multitouch table can help make connections tangible and comprehensible. The games and the table were used in various conversational contexts. These are presented here in three case vignettes based on participant observation of the different applications, as well as situated and shared reflection. The vignettes demonstrate how interaction can trigger epistemic processes, enable shifts in perspective, and foster collective thinking, all of which are necessary for shaping the future of society as a whole.