Balanced Resilience | 
|
Integrated management of risks and opportunities in quality management
| Journal | Industrie Management |
| Issue | Volume 26, 2010, Edition 4, Pages 49-52 |
| Share | Cite | Download |
Abstract
Over the last two decades quality management has been shaped by a plethora of concepts for performance-focused quality design, ranging from six sigma, TQM, EFQM, Sustainable Quality Management to ISO 9000- certification and the Kano model. None of these mainstream models fully meets the requirements of navigation capacity, viability and balance. The balanced resilience concept provides a realistic approach for an integrated management of quality risks and opportunities. Establishing barriers to failure and dismantling barriers to success serve as key elements of the concept.
Keywords
business excellence, Compliance Management, Performance Management, quality management, Resilience Management
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