Over the last two decades quality management has been shaped by a plethora of concepts for performance-focused quality design, ranging from six sigma, TQM, EFQM, Sustainable Quality Management to ISO 9000- certification and the Kano model. None of these mainstream models fully meets the requirements of navigation capacity, viability and balance. The balanced resilience concept provides a realistic approach for an integrated management of quality risks and opportunities. Establishing barriers to failure and dismantling barriers to success serve as key elements of the concept.
