Emergency organizations such as fire departments or technical relief organizations are expected to react very quickly – sometimes to unknown situations – and provide the appropriate assistance. Can principles used in these organizations be transferred to IT support, e.g. for ERP systems? An experiment in an IT service unit investigates this question – with surprising results.
Industry 4.0 Science | Volume 39 | 2023 | Edition 1 | Pages 59-63 | DOI
10.30844/I4SE.23.1.59
