artificial intelligence

Despite the commercial availability of simulation tools, using of discrete-event simulation for complex production and logistics systems is becoming increasingly challenging. It requires extensive expertise, high data quality, and considerable time and financial resources. For many years, therefore, there has been high demand for methodological and organizational support for the conduction of simulation studies. This article is based on an analysis of relevant publications and aims to classify previous research on improving the use of simulation. It also raises the question of the need for assistance in applying discrete event simulation and identifies areas for action.

The work system is the key unit of analysis within the discipline of human factors/ergonomics (HFE); it is also considered a fundamental element for value creation within other domains. Its concept is based on sociotechnical systems theory and, within HFE, it conveys a distinctly human-centered perspective. So far, work system models have focused on one or several people working within a defined setting as the only (intelligent) actors within the system. The introduction of generative artificial intelligence (genAI) into work systems, particularly as an intelligent and autonomous actor (agent) with potentially specific social abilities and personality traits, calls for reconceptualization. This article elaborates on the new requirements related to the introduction of genAI and develops a human-centered AI-paired work system model that recognizes the significantly expanded capabilities of AI-enabled collaborative social robots.

Dashboards play a key role in informed business decisions. Based on findings from an action research process, this article shows how company-specific solutions can be systematically developed and bad investments avoided. The provision of IT capacities, securing data access, formulating requirements, and developing the data model prove to be particularly critical.

Personnel deployment planning in industrial maintenance is a complex challenge, as dispatchers often have to match incomplete customer requests with the appropriate employee skills. An AI-based assistance system can help by automatically analyzing relevant data and providing well-founded suggestions for employee selection. This article describes the user-centered development and introduction of such a system as part of a pilot project at a medium-sized service provider. The user-centered design ensures that dispatchers retain their autonomy. Involving employees from the outset creates acceptance and promotes a deeper understanding of the system’s advantages.

How can artificial intelligence (AI) automate production planning and control? This study examines its potential to enhance efficiency in modern production environments. The focus is on establishing a robust data infrastructure that integrates real-time, historical, and contextual data to create a solid basis for AI models. Reinforcement learning (RL) is applied to aid automation. A roadmap for implementation, focusing on practical application, is presented. This roadmap incorporates simulation-based training methods and outlines strategies for continuous improvement and adaptation of production processes.

Technical systems are characterized by increasing interdisciplinarity, complexity and networking. A product and its corresponding production systems require interdisciplinary multi-objective optimization. Sustainability and recyclability demands increase said complexity. The efficiency of previously established engineering methods is reaching its limits, which can only be overcome by systematic integration of extreme data. The aim of "hybrid decision support" is as follows: Data science and artificial intelligence should be used to supplement human capabilities in conjunction with existing heuristics, methods, modeling and simulation to increase the efficiency of product creation.