Potenzial: Training

Artificial intelligence (AI) is changing the world of work. But how can work teams learn to use AI support in a way that delivers speed advantages and ensures consistently high quality? One possible approach is to test it in a workplace-like simulation. Trying it out under realistic conditions shows the role that critical thinking plays.

Demographic change is exacerbating the shortage of labor and skilled workers in the manufacturing industry, making knowledge management an increasingly important issue in many companies. Collecting and preserving tacit knowledge poses a particular challenge. This study examines the extent to which large language models (LLMs) can provide meaningful support in knowledge gathering through expert interviews. Three experts test and evaluate a personalized chatbot that has been developed using ChatGPT-5. The results of the interview are promising, but the summary shows room for improvement.

The increasing complexity of industrial environments demands new competencies from workers, particularly the ability to interact with advanced digital systems. Traditional training methods often fall short in supporting the effective transfer of applied knowledge to such contexts, and the effectiveness of this transfer, as measured by performance-based outcomes, remains to be investigated. To address this gap, the present study employed a between-subjects experimental design comparing augmented reality- and paper-based instructions within a realistic production training scenario. The results show that participants who learned with augmented reality completed the production process significantly faster and with fewer errors than those using paper instructions. In addition, learners using augmented reality reported higher usability and experienced lower cognitive load during training. These findings suggest that augmented reality can enhance the transfer of practical skills in industrial ...

Dashboards play a key role in informed business decisions. Based on findings from an action research process, this article shows how company-specific solutions can be systematically developed and bad investments avoided. The provision of IT capacities, securing data access, formulating requirements, and developing the data model prove to be particularly critical.

Personnel deployment planning in industrial maintenance is a complex challenge, as dispatchers often have to match incomplete customer requests with the appropriate employee skills. An AI-based assistance system can help by automatically analyzing relevant data and providing well-founded suggestions for employee selection. This article describes the user-centered development and introduction of such a system as part of a pilot project at a medium-sized service provider. The user-centered design ensures that dispatchers retain their autonomy. Involving employees from the outset creates acceptance and promotes a deeper understanding of the system’s advantages.

In the era of Industry 4.0, many industrial companies are facing major transformations. In the process of digitalization, factory management is adopting new technologies such as cognitive assistance systems, which has led to changes in work processes. Regarding assembly in the metal and electrical industries, it is unclear to what extent this development has promoted work-integrated learning. Therefore, the topic of this paper is a qualitative analysis that explores employees' perceptions of the learning opportunities and risks presented by cognitive assistance systems. Results: Not all assembly employees benefit equally from these new developments.

Digital technologies are crucial for the competitiveness and innovative capacity of industry. While Industry 4.0 strives for greater efficiency through the intelligent networking of people, machines and information systems, the concept of Industry 5.0 focuses on people—and defines their well-being and identification capabilities as crucial to the success of digitalization. An analysis of their success factors can only help.