Autor: Corinna Fohrholz

The primary user-model of enterprise systems is expert-based. It depends on the assumption, that the user has expert knowledge about technical terminology and system functions. This model also assume that developer and user has the same degree of knowledge. This statement cannot be accepted. In the future it is more or less necessary that not-skilled workers are familiar with enterprise systems. For this purpose, the center of enterprise research developed a concept for an enterprise system assistant system. It allows the usage of complex enterprise systems also for less trained users.

In a world of steady change, manufacturing companies face major challenges. They have to react quickly to an increasing competition and more and more individual customer requests. New technologies and organisational structures like RFID or decentralised and real-time based production control can deal with this issue successfully. The specific realization of selection and analysis of each production process of the company often approves to be difficult and cost intensive. Previous simulation approaches are frequently combined with high efforts in order to state credible propositions regarding suitability and economic efficiency. The present paper shows a new opportunity towards managing these disadvantages. Additionally, the advantages are combined with computer-based simulations of the model factory. A fast and flexible illustration of the analysed production processes is achieved.