Autor: Alinde Keller

Assistance technologies are an approach to support skilled workers in their work processes that are currently changing under the influence of the 4th industrial revolution. They aim at reducing physical and psychological stress by processing the big amount of decision-relevant data in a way that it serves workers for their decision-making process. Work places need to be designed in a way that they encourage learning and competence development and that involves future users in this design process.

Maintenance activities require a high degree of problem solving capacity from the specialists in order to be able to successfully carry out troubleshooting tasks. The expertise of the specialists is based in particular on the successful use of knowledge in problem solving situations [2]. Assistance systems should therefore support the specialist in the learning or reflection process and offer the opportunity to use the experience gained from previous measures for the current problem solution. The present paper describes an approach to the development of assistance systems for learning.