Requirements Analysis as the Key for Success in Industrial Services | 
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Erfolgreich durch systematisches Service Engineering
| Journal | Industrie Management |
| Issue | Volume 24, 2008, Edition 5, Pages 41-44 |
| Share | Cite | Download |
Abstract
Despite the increasing importance of industrial services, they are frequently developed unsystematically and often do not meet needs and expectations to guarantee a successful market launch. The increasing competition in many service markets emphasize the need for systematic analysis of all requirements, meaning to continuously develop innovative services that meet exactly with requirements of customers, employees, management and other stakeholders. This paper introduces a systematic process to analyse requirements within the process of new service development.
Keywords
industrial services, new service development, requirements analysis, Service Engineering, service innovation
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