digital assistance

The rehumanization of industrial work has emerged as a key focus in Industry 4.0 research, emphasizing the empowerment of human workers amidst advancing automation. Within this re-search, supporting workers with disabilities through digital assistance technologies serves as a prime example of a human-centric approach to industrial engineering. These technologies often claim to enhance productivity, which aims to promote the integration of workers with disabili-ties in industrial roles. But can they genuinely improve their work experience? This ethnograph-ic study presents insights from two years of developing and deploying augmented reality in a sheltered woodworking workshop. Over this period, we engaged in conversations and facilitat-ed over 30 technology sessions with workers with diverse disabilities. Our experiences chal-lenge the narrative of industrial research, in particular with digital instructional systems serving as “enabler technology” to help them work “better.” ...

Dashboards play a key role in informed business decisions. Based on findings from an action research process, this article shows how company-specific solutions can be systematically developed and bad investments avoided. The provision of IT capacities, securing data access, formulating requirements, and developing the data model prove to be particularly critical.