In many organizations process-oriented management systems suffer missing acceptance by employees, quick to return a verdict: no practical benefit, merely for audit trail bureaucracy, or only suited for experts on the system. This weakness can be resolved successfully by combining process-oriented quality and know-ledge management in an innovative way, enriched by principles from social media. By including useful applications and providing a consistent integration of production systems like ERP or CRM, the management system will become a valuable process portal. With the help of this portal the user can reliably navigate through the various IT solutions implemented in the organisation.
