Knowledge Transfer in Times of Demographic Change

For most German companies managing demographic change is one of the main future challenges. However, many firms are not yet well prepared to face this development. Nowadays competition is primarily based on knowledge and hence enabling knowledge transfer between older and younger employees has turned to be a key success factor. In this paper we therefore develop a ‘Knowledge Transfer Balanced Scorecard’ in order to provide a hands-on tool for controlling the knowledge transfer process in times of demographic change.