Smart Business Models in Intralogistics

Equipment-as-a-Service (EaaS) enables logistics companies to offer their customers tailored solutions, helping them to remain flexible and reduce costs as well as risks even in difficult times. Customers no longer pay for the object itself but only for the service provided, such as the usage time of a forklift truck. This allows them to focus on their core competencies and convert high investment costs into more flexible operating costs [1]. High capital commitment and the risk of underutilization of machines can thus be avoided and transferred to the logistics provider. This article examines the adjustments that logistics providers must make to accommodate this business model as well as some possible use cases.