Usability

Integrating artificial intelligence (AI) into workplace processes promises significant efficiency gains, yet organizations face numerous ethical challenges that stakeholders are often initially unaware of—from opacity in decision-making to algorithmic bias and premature automation risks. This paper presents the design and validation of tachAId, an interactive advisory tool aimed at embedding human-centered ethical considerations into the development of AI solutions. It reports on a validation study conducted across two distinct industrial AI applications with varying AI maturity. tachAId successfully directs attention to critical ethical considerations across the AI solution lifecycle that might be overlooked in technically-focused development. However, the findings also reveal a central tension: while effective in raising awareness, the tool’s non-linear design creates significant usability challenges, indicating a user preference for more structured, linear guidance, especially ...

Telepresence Robots (TPR) support the ongoing digital transformation in work and leisure amid climate and societal changes. This article presents two cases, one set in production and one in social participation, to illustrate users’ requirements, which largely coincide. Key requirements include audio and camera quality, a stable Wi-Fi connection, active and passive visual capabilities, and even floor covering.

Assistance systems improve work processes, shorten learning times and increase flexibility in the workplace. Human-centered, resilient and sustainable production approaches where user acceptance is of the utmost importance play a crucial role in the digitized Industry 5.0. Two user studies investigate how useful the support of technologies like augmented reality and AI chat actually is. In the context of cognitive assistance systems in intralogistics, artificial intelligence and augmented reality have a great potential and can contribute to an improvement in process performance. The usability of these systems in terms of human-centricity of Industry 5.0 is crucial. This article describes the results and findings of two user studies conducted in the laboratory for intralogistics work processes (picking and packing). The assistance systems used were evaluated using the System Usability Scale.   Cognitive assistance systems in intralogistics Assistance systems make a ...