product service systems

The development of industry 4.0 concepts in production and logistics has progressed rapidly in recent years. The systems being affected by rapid technological changes, such as the introduction of Cyber-Physical Systems (CPS). The realization of CPS requires interdisciplinary considerations of mechanical engineering, electrical engineering, information and business management. The full potential of industry 4.0 can only be deployed, when in addition to technical challenges also business opportunities are involved in the development. The aim of this paper is to show specific requirements for development of CPS systems and to identify approaches for Cyber-Physical Product-Service Systems (CPSS).

Industrial customers are increasingly expecting to be provided with integrated solutions that in addition to a decent physical product comprise diverse services as well. Such solutions, called product-service systems (PSS), have to fulfil both customer individual targets and manufacturer targets. Due to this, manufacturer have to define key figures, which allow to choose the specific configuration of PSS and to measure the performance while it is used. This paper presents an approach for generating key figures for selecting PSS and controlling their performance.

Product Service Systems, as integrative combinations of material and service components, will increasingly establish themselves as an alternative to product-related services in mechanical and plant engineering. Systematic observation of new service offers demands a reorientation within the companies, which can be seen from the development to the end of the utilization of the bundle of services by the customer. This article describes the requirements to the company internal and cooperative organization, which are a necessary condition for the successful offer of product service systems.

Innovations are especially successful, if customer requirements are already incorporated appropriately in the development stage. The translation of customer requirements to innovation specifications is particularly difficult, if the innovation consist of a system bundle of services and physical products, as it is often recognizable in industry nowadays. This paper shows how Quality Function Deployment (QFD) can be utilized to develop these mixed bundles. Until now QFD is a well-known instrument for the development of purely physical products. By its extension it can lead to an optimised assignment and design of components in a Product Service System (PSS).