human-centricity

The work system is the key unit of analysis within the discipline of human factors/ergonomics (HFE); it is also considered a fundamental element for value creation within other domains. Its concept is based on sociotechnical systems theory and, within HFE, it conveys a distinctly human-centered perspective. So far, work system models have focused on one or several people working within a defined setting as the only (intelligent) actors within the system. The introduction of generative artificial intelligence (genAI) into work systems, particularly as an intelligent and autonomous actor (agent) with potentially specific social abilities and personality traits, calls for reconceptualization. This article elaborates on the new requirements related to the introduction of genAI and develops a human-centered AI-paired work system model that recognizes the significantly expanded capabilities of AI-enabled collaborative social robots.

Managers are still facing significant challenges in implementing Industry 4.0 technologies and many companies have not gone beyond their initial Industry 4.0 lighthouse project to date. In the midst of this ongoing transformation, the European Commission published a white paper in January 2021 dealing with the “Industry 5.0 concept”. This paper investigates the term “Industry 5.0” with regard to the contribution of the European Commission and illustrates the connection with current Industry 4.0 initiatives.