AI chatbot

Assistance systems improve work processes, shorten learning times and increase flexibility in the workplace. Human-centered, resilient and sustainable production approaches where user acceptance is of the utmost importance play a crucial role in the digitized Industry 5.0. Two user studies investigate how useful the support of technologies like augmented reality and AI chat actually is. In the context of cognitive assistance systems in intralogistics, artificial intelligence and augmented reality have a great potential and can contribute to an improvement in process performance. The usability of these systems in terms of human-centricity of Industry 5.0 is crucial. This article describes the results and findings of two user studies conducted in the laboratory for intralogistics work processes (picking and packing). The assistance systems used were evaluated using the System Usability Scale.   Cognitive assistance systems in intralogistics Assistance systems make a ...