acceptance

Collaborative Robots in Production Environments

Collaborative Robots in Production Environments

Employee qualification and acceptance for human-machine interaction
Tobias Wienzek, Mathias Cuypers ORCID Icon
The introduction of new technologies poses a major challenge, especially for small and medium-sized enterprises (SMEs). At the same time, SMEs must rise to this challenge in order to keep pace technologically and economically. Employee acceptance is an important factor in ensuring that both the introduction and the long-term use of a technology are successful. At the same time, the introduction process also has a central influence on acceptance in the long term. This article uses the implementation of collaborative robotics as an example for examining such an introduction process, identifying the key factors that influence employee acceptance and the important role played by advanced employee training. It serves to highlight how the introduction process and employee training are seamlessly interlinked.
Industry 4.0 Science | Volume 42 | 2026 | Edition 2 | Pages 14-21 | DOI 10.30844/I4SE.26.2.14
Digital Assistance Systems in Technical Service

Digital Assistance Systems in Technical Service

An Empirical Consideration of the Introduction of Digital Assistance Systems
Hendrik Lager, Tobias Wienzek, Sebastian Sanski
Companies, especially SMEs, face the challenge of introducing digital technologies efficiently and as smoothly as possible. Using the introduction of a digital assistance system in technical service as an example, this article shows which challenges and problem areas arise, how they can be overcome and which factors promote a successful introduction process. In the process it is worked out how SMEs with few resources can generate a high degree of participation and acceptance. The basis is a socio-technical understanding that takes a holistic view of the overall system of people, technology and organization in the introduction process of digital technologies.
Industrie 4.0 Management | Volume 37 | 2021 | Edition 6 | Pages 57-61