Latest developments within the production engineering area carry out a more higher complexity of products combined with an increasing need of customer integrated services. Due to the hereby resulting high investments of time and money it is necessary to develop a methodological approach of the service engineering process as well as the collaboration within the partnering networks. Single enterprises use already different types of Internet enabled collaborative technologies but an enterprise widespreading collaborative development and use of services is not occuring in a sufficient way so far. The paper de-scribes a problem-adequate design of a collaborative technical service within a production network between customers, manufacturers and suppliers. The paper’s result is to demonstrate collaboration service facilities in order to increase the effectivity and efficiency of service processes.
Industrie Management | Volume 19 | 2003 | Edition 5 | Pages 66-69
