When seeking to leverage potentials in core working processes, the development of coherent standards, methods and capabilities too often remains underrepresented. Every task-owner needs to be able to define the exact extent and origin of deviations in operational processes via KPIs. A systematic design of management- and support-processes supports transparent structures and standards throughout the company and leads to significant and sustainable improvements of critical working routines and their outcomes. In our article, we offer an outline on how to systematically build shared capabilities in order to induce measurable improvements - in immediate results as well as in crucial cultural aspects.
