Autor: Sebastian Meyer

Turbulent business environments force enterprises to ever faster answers and adaptions in order to secure their competitive ability. Mutability and responseability as crucial success factors are based finally on knowledge, which must be continuously improved and renewed. The article shows starting points and how ontology based knowledge management can be used purposefully for the increase of the mutability in and by enterprises and in particular in the assembly.

Service companies and service offering industrial enterprises face new challenges. These include the increasing substitution of similar goods and services from one enterprise with those of another, dynamic resources and the emancipation of the customer caused by the change from a seller’s to a buyer’s market. Knowledge about their own abilities, the customer’s needs, as well as their integration into a service strategy become critical success factors of an enterprise.