Autor: Saskia Ramm

DisruptionsThe COVID-19 pandemic highlighted significant deficiencies in the value networks of the healthcare industry, as demands were not identified fast enough and production systems and processes could not be adapted quickly. The revealed need for resilience of companies in the healthcare industry must be addressed in order to prepare them for further disruptions and mitigate their consequences. Therefore, this paper presents a concept aimed at increasing the resilience of these companies.

The combination of product service systems and big data requires a change in the existing, traditional business models and a repositioning of the companies. Since these changes are often a challenge, this article uses the example of predictive maintenance to present the influences of big data and product service systems on the business models of medium-sized companies in mechanical and plant engineering. Based on a systematic literature review in combination with expert interviews, numerous practical business model implications were obtained, providing sound guidance for industry representatives.