Due to increasing pressure of competition accompanied with the developments in information technology many companies consider speeding up and improving their business processes with regard to major orientation towards their customers. Employees which are involved in these business processes have to be supported by an improved and tailored information supply. One possibility for this support by new Information Compative Technologies (ITC) will be shown in this article on the basis of an example for a customer complaint process.
Industrie Management | Volume 21 | 2005 | Edition 1 | Pages 17-20
