Innovative services increasingly represent a critical factor for industrial enterprises to differ from competitors. While the industrial engineering was optimized over decades, services generally are designed unsystematically. This results inefficient planning and failures in meeting the needs of the customer. The article gives an overview on basic forms of existing service engineering procedure models and describes a generic, ICT-supported framework for the service-specific design of development processes.
Industrie Management | Volume 19 | 2003 | Edition 4 | Pages 15-18
