Customer Service as an add-on for products is accepted as an important factor for international competition. It is also very often established as a business unit. In the following article not only problems are discussed for pricing and costing in customer service, but also methods for solving these problems are pointed out, how to appropriately calculate costs according to the input involved as basis for customer oriented pricing.
Industrie Management | Volume 19 | 2003 | Edition 4 | Pages 52-55
