Autor: Katharina Hölzle

The tacit expertise required for industrial maintenance is increasingly at risk due to demographic change and system complexity. This article presents Tacit-TALK, a speech-based system that externalizes tacit knowledge through AI-guided conversation. Spoken input is transcribed, analyzed by large language models (LLMs), and persisted in a knowledge graph, linking new insights to existing organizational data. Using a design science research process grounded in sociotechnical theory and instantiated for semiconductor maintenance, the article contributes design principles for AI-supported tacit knowledge capture derived from value-based stakeholder engagement, a reference architecture combining LLMs with knowledge graphs, and preliminary prototyping insights into user acceptance and organizational implications.

Artificial intelligence is increasingly shaping continuing vocational education and training by enabling the personalization of individual learning experiences. At the same time, audio-based learning formats are attracting growing interest among learners because of their flexibility and suitability for workplace learning. However, a conceptual framework for AI-supported audio learning, as well as the potential of combining artificial intelligence with audio-based learning, has received little attention to date. This paper therefore presents a conceptual perspective on the design possibilities and educational potential of AI-supported audio learning formats.