Industrial customers are increasingly expecting to be provided with integrated solutions that in addition to a decent physical product comprise diverse services as well. Such solutions, called product-service systems (PSS), have to fulfil both customer individual targets and manufacturer targets. Due to this, manufacturer have to define key figures, which allow to choose the specific configuration of PSS and to measure the performance while it is used. This paper presents an approach for generating key figures for selecting PSS and controlling their performance.
