Innovations are significant corporate challenges - and this is particularly the case with companies offering services. This article offers up to date results of an ongoing research project. It describes in detail a case of the way of a medium-sized company from a producer to service leadership, from the ini-tial situation via central challenges up to the current approach of a corporate university as engine and enabling context for permanent innovating of services.
Industrie Management | Volume 19 | 2003 | Edition 4 | Pages 56-59
