Autor: Barbara Kump

When digitalising and automating work processes, it is often overlooked that this can trigger serious changes for the organisation. This article shows that such changes can lead to an incongruence between “what an organization does” (practice), “what it can do” (knowledge) and “who it is” (identity). These incongruities must be overcome in order to implement change successfully. If managers are aware of this, many problems such as the collapse of existing routines, knowledge gaps or the departure of important employees can be foreseen and solved.