Business Process Analysis and Knowledge Management using Social Networks

This article describes an opportunity to model actors and systems in various business processes into an overall model by using the technique of networking. To achieve this goal, an algorithm is introduced. Next, different metrics based on social network analysis, are described. These metrics are able to expose parts of the network which have a huge utilization and therefore the underlying process itself. With this technique it is possible for project leaders, managers and decision makers to analyze the processes for flaws, finding out capacities and to build new project teams together (staffing).