Sustainable Quality Improvement in Aviation

A method involving anonymous incident reporting systems

JournalIndustrie Management
Issue Volume 27, 2011, Edition 4, Pages 69-72
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Abstract

In aviation anonymous incident reporting systems (IRS) have been set up for decades to reduce or to control operational incidents and risks systematically. The aim of such instruments is to fall back on existing knowledge of the employees in order to optimize operational performance. The system can only be successful in the long run, if anonymity and non-punitivity are guaranteed. Moreover, the company requires a constructive error culture.

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Potentials: Management
Solutions: Quality Management