Training

Software supporting knowledge management and knowledge intensive business processes is mainly planned and deployed for stationary use. The average time needed to process information can effectively be reduced by adding a mobile channel to existing knowledge management software, e.g. when negotiating with business partners or maintaining individual technical installations. In this paper the authors describe K_MOBILE, a concept enabling access to knowledge management services through the mobile channel in a situation aware manner. Access to information systems can be truly adopted to mobile use, with help of a user specific context built by combining available information with respect to time and location. This is a benefit especially when carrying out intensive tasks in sale, consulting, technical services, because it is difficult to estimate the actual need for information and hence the costs of access to this information is potentially very high.

Knowledge transfer is critical for the success of R&D projects in terms of supply, usage and multiplication of knowledge within and between projects. However, possibilities to opti-mise knowledge transfer do hardly exist since the application of structured methods appears to be hard to realise because of criteria specific for R&D projects like creativity, incertitude and little structuring. In the following, a concept is introduced that establishes transparency according to knowledge transfer in R&D projects and creates a basis to use potentials for optimising knowledge transfer by specific application of knowledge management methods.

The company-spanning collaboration offers companies the chance to exhaust new market potentials by in- creasing their innovation capability and productivity. An important prerequisite therefore is to optimally support knowledge networks and especially the corresponding knowledge exchange and problem solving processes. In the context of the project TRUST an approach was developed to enable companies and respectively their employees on the one hand to provide knowledge needed for problem solving. On the other hand the employees have access within an integrated working environment to experiences, know-how and competences of the knowledge network to solve their specific problems and to develop their individual domain competence.

Knowledge as a resource for business value creation became an increased importance during the last years. Industries are mainly influenced, which value creation is basing for the most part on the acquisition, generation and usage of knowledge. Known tools for business process modelling only consider explicit knowledge which is represented in a formal manner. There is no focus on person-related knowledge that is not mainly used for information processing. KMDL allows the modelling and analysis of knowledge intensive business processes like software engineering, mechanical design or technical sales and basing on this the planning of knowledge management systems and their integration into a firm.

The changing market situation due to growing globalisation, the development of new technologies, as well as the strong competition forces today’s enterprises to employ innovative strategies in order to maintain their competitiveness on national and international markets. Many companies respond to this challenges establishing cross national co-operations. This policy is also applied in the field of product development. Nevertheless it becomes clear that many problems of a product development between distant located collaboration partners are based on cultural differences. Hence balancing and adjusting cultural differences is of pivotal impor-tance for the success of the project type.

Management literature reports on the trend for large companies to adopt the principles of the “learning organisation” or “lifelong learning”. They found “corporate universities” for educating their own staff, which are commonly based on computer-based or web-based educational services. The virtual institute VIMIMS offers an approach that is de-signed to offer small and medium enterprises access to up-to-date knowledge on production management without their having to invest substantial sums in internal further education programmes.

More and more companies optimise their further education by e-learning. Advanced multimedia technologies simplify the compilation of comprehensive texts and audio-visual materials into learning content management sys-tems. Certain aspects of law, in particular copyright law, need to be observed from the developing to the final project phase. Infringement of the respective law may result in compensation of damages or even suspension of the e-learning training. Hereafter are set out some relevant legal aspects one has to consider in order to create a legally tes-ted learning content management system.

For an innovative and efficient product development process the use of modern parametric 3D-CAD systems is of increa-sing importance. Basically in the internal digital data structure of a 3D-CAD model geometrical and topological data as well as the modelling history is being stored. Additionally, the feature technology enables the models to be developed with the help of defined zones of geometry with embedded se-mantics. By means of the integration of geometrical and non-geometrical information into the 3D-CAD models it is possible to embed product specific knowledge and design know-how into the models. The department of Computer Integrated Design (DIK) is investigating methods and tools for developing, managing and reusing knowledge-based 3D-CAD-models.

Knowledge as strategic resource becomes even more important now than in the past, because of the turbulent change experienced by a company and its operating environment. Therefore, innovative service companies attempt to bundle the existing knowledge in the company and to use it optimal. Through the accumulation of know-ledge, competencies arise which the competitor has difficulties imitating and which create a competitive advantage. The learning history method can now help to recover implicit knowledge in the company, to improve processes and to strengthen the service competence.

A growing number of companies is focussing on their core competencies which leads to an increasing disintegration of existing value chains. Thus competition takes place not only between companies but also between networks of companies. Within global supply networks companies are intensifying their cooperation with suppliers and customers which creates expanded demand for knowledge exchange among the participating business partners. The management of knowledge as a re-source has to be considered as one of the most important success factors and competitive advantage in an intensified complex and dynamic environment.