work system design

Designing adaptations in AI-based work systems poses a central challenge for achieving human-centered AI (HCAI). This paper presents a methodical approach that enables transdisciplinary teams to systematically explore and structure the design space of adaptable work systems. Building on an extended work system model and operationalized through a matrix-based framework, the method supports the identification of interdependencies, stakeholder perspectives, and context-specific goals. Its practical applicability is demonstrated through a real-world case study in radiographic non-destructive testing.