spare parts management

After Sales Service for Electric Vehicles

After Sales Service for Electric Vehicles

New Conditions and Requirements Due to the Change of Technology
Sven Schulze, Christian Engel
Based on the prevailing opinion in industry, politics and science, in the automotive sector electric mobility is becoming increasingly important and will succeed in the long term. With the resulting displacement of internal combustion engines, new conditions arise for the stakeholders in the automotive industry. The value share of the electronics in the vehicle will continue to rise new suppliers and competitors will enter the market. But not only the production of the vehicles is exposed to new circumstances, in particular the automotive aftermarket is affected. The demand for services and spare parts will be displaced considerably so that all stakeholders must reposition themselves strategically in this market. The purposes of this paper are the new market conditions and the consequences for the stakeholders.
Industrie Management | Volume 28 | 2012 | Edition 5 | Pages 15-19
After-Sales Services Using Closed-loop Supply Chains for Spare Parts Supply

After-Sales Services Using Closed-loop Supply Chains for Spare Parts Supply

Jürgen Hesselbach, René Graf, Tobias Luger
After-sales services generate a high percentage of today’s business volume in the industry of producer goods. Basis of after-sales services is the availability of spare parts for a contracted timeframe of support. A long term provision of electronic spare parts, however, faces problems because of short innovation cycles and the resulting decreasing availability of components. A closed-loop supply chain integrating manufacturer and treatment facilities provides an opportunity to ensure a long-term provision of spare parts by using components of used equipment.
Industrie Management | Volume 20 | 2004 | Edition 5 | Pages 28-31