services

The setup and configuration of industrial robots presumes a high degree of expert knowledge due to manufacturer specific control commands and a wide variety of design types. As a result, companies are running robot systems repetitively over long time periods instead of using their inherent flexibility. Therefore, in the research project AKOMI methods are being developed that allow automated setup and solution neutral programming of robot assisted assembly lines.

The globalization of markets and the increasing connectivity of IT enhance the dynamic and complexity of worldwide competition. Logistics becomes and essential competitive differentiator. But small and medium sized enterprises (SME) have difficulties to implement innovative solutions. This article shows how service provider can increase the competitiveness by taking over logistics modules from SME.

In recent years, services increasingly became a subject in research as well as in practice. In comparison with product development new service development often is dominated by intuitive action. Therefore there is a huge potential for optimizing the development procedure in terms of a determination, quality and customer focus. This article introduces an approach for service development that is based on a methodical approach. It is shown, how the complex task of service development can be simplified.

Business relation between customer and supplier is less characterized by purchase of investment goods. In terms of specific use tasks the functional utility of investment goods becomes of higher weight shortly. Within the new business relationship supplier becomes full-service-supplier and cus-tomer becomes user, as flexibility and availability are increasing. The definition contracting model used in plant engineering and construction describes the change from purchasing and property to acquisition by use. Due to the fact that it is a complex term, realizable types and physical forms of contracting models are presented below. Based on this, first experiences with contracting models are presented, future significance of contracting models is calculated, possible short-ages are identified as well as the need to act which hinder an implementation of contracting models yet.