Service Lifecycle

The growing amount of available data due to the digitalization of value creation is accelerating the transformation of manufacturing industries into providers of customer-oriented services. Smart services, currently the most highly developed level of data-based digital services to complement physical products for specific customer expectations, are an example of this. However, the analysis of expert interviews as well as of use cases from business practice shows that the knowledge of how such smart services can be developed is still rudimentary. This article presents a framework for Smart Service Lifecycle Management that supports the systematic development of Smart Services, taking into account business models and the value network. The framework concept will be implemented and validated based on an application example from the textile industry.