robotic process automation (RPA)

Based on theoretical-empirical findings presented in the article "Technology Acceptance of Robotic Process Automation (RPA) (Part 1)", this article presents the results of an empirical study on the acceptance of robotic process automation (RPA) using structural equation modeling. This survey was conducted in a finance department of the business unit "Smart Infrastructure - Digital Grid" of a global technology company distributed throughout Germany.

This article aims to develop a model for the acceptance of RPA technologies based on the presentation of the state-of-the-art. The model is the basis of an empirical study on the acceptance of robot-assisted process automation (RPA) at a global technology company. The results of this study are presented in a corresponding publication "An Empirical Analysis of Technology Acceptance of Robotic Process Automation (RPA) (Part 2)".