n the automotive industry, preventive quality actions are applied to ensure the quality of the end products. During production ramp-up the occurrence of nonconformities can be a critical issue. Nonconformities with new and innovative products can be especially challenging due to limited experience of previously unknown processes. To address this challenge, an IT application has been developed to capture the organization's existing knowledge and use this to support the problem- solving team in applying an enhanced 8D method.
