process consulting

Abstract. Neither the digitization of existing business processes nor the  development of new digital business models can take place without human  interventions. They must be accompanied by effective learning, which needs to  be supported systematically. This article introduces the concept of learning  process consulting, which is developed on the basis of psychological and  educational theories and tested in an energy company. Learning process consulting is the “didactic joint” in digitization projects. In terms of personnel, it is realized by learning process consultants for whom a role with concrete  tasks is described here. These consultants ensure sequences of reflective  communication and cooperation. Furthermore, they enable and monitor the participation of employees and managers (non-computer scientists) – with the aim of generating transparency, acceptance and trained system users. The  concept provides starting points for further informatics research and ...