maintenance

AI-Supported Personnel Planning in Industrial Maintenance

AI-Supported Personnel Planning in Industrial Maintenance

User-centered development and implementation in a pilot project
Philipp Hein ORCID Icon, Katharina Simon ORCID Icon, Alexander Kögel, Angelika C. Bullinger-Hoffmann, Thomas Löffler
Personnel deployment planning in industrial maintenance is a complex challenge, as dispatchers often have to match incomplete customer requests with the appropriate employee skills. An AI-based assistance system can help by automatically analyzing relevant data and providing well-founded suggestions for employee selection. This article describes the user-centered development and introduction of such a system as part of a pilot project at a medium-sized service provider. The user-centered design ensures that dispatchers retain their autonomy. Involving employees from the outset creates acceptance and promotes a deeper understanding of the system’s advantages.
Industry 4.0 Science | Volume 41 | 2025 | Edition 5 | Pages 14-20 | DOI 10.30844/I4SE.25.5.14
Building Blocks for an Additive Manufacturing-Based Service Network

Building Blocks for an Additive Manufacturing-Based Service Network

Britta Wortmann, David Kiklhorn, Andreas Witte, Daniel Klima
The “IT’S DIGITIVE” research project developed the prerequisites for collaborative and platform-supported processing of additive manufacturing-based services and thus important building blocks for an additive manufacturing-based service network. The focus was on intellectual property protection and the development of secure and trustworthy order fulfillment processes. Based on the identified inherent risks and threats in this distributed order processing, appropriate security countermeasures were developed using two use cases as examples and implemented as demonstrators.
Industrie 4.0 Management | Volume 37 | 2021 | Edition 5 | Pages 57-60
Maintenance 4.0

Maintenance 4.0

A concept for the representation of maintenance processes and the role of humans in the Industry 4.0
Michael Kelker, Roland Heidel, Lennart Brumby
This article presents a concept for the visualization of maintenance processes in Industry 4.0 using the reference architecture model Industry 4.0, in short RAMI 4.0. The mirroring of maintenance processes is done by transferring relevant maintenance terms from various standards into maintenance assets and the corresponding management shells. Here, the role of the human being has to be considered and the dynamic behaviour of maintenance processes has to be mapped. In this respect, this concept presents different methods of visualizing these issues.
Industrie 4.0 Management | Volume 37 | 2021 | Edition 3 | Pages 63-66
Continuing Education with Digital Assistance Systems

Continuing Education with Digital Assistance Systems

Axel Friedewald, Robert Rost, Nikolaj Meluzov, Hermann Lödding ORCID Icon
The paper describes a modular, AR-based assistance system that guides the user through a maintenance task by displaying components and meta-information step by step. By supplementing a learning success control, the system can also be used for continuing education of service technicians and operating personnel. Special emphasis was placed on an integrated information system that allows maintenance information and training tasks to be created with little effort and at the same learning and work tasks to be teached on the systems used in practice.
Industrie 4.0 Management | Volume 36 | 2020 | Edition 3 | Pages 7-10
Automated Wire Rope Inspection

Automated Wire Rope Inspection

Sensorintegration in die Überprüfung von Drahtseilen und Entwicklung einer intelligenten Auswerteeinheit
Markus Trapp, Benjamin Staar ORCID Icon, Marius Veigt, Stephan Oelker, Michael Freitag ORCID Icon
Wire ropes are used in different applications and human life often depend on their integrity. Therefore, technical personnel checks the tightropes on a regular basis but there are some difficulties in detecting damaged areas. Consequently, wire ropes are exchanged rather too early than too late causing avoidable extra costs. In this paper, the project MOBISTAR is presented that combines a magneto-inductive and an optical sensor to detect damages and a software based on Convolutional Neural Networks to evaluate those defects.
Industrie 4.0 Management | Volume 34 | 2018 | Edition 4 | Pages 29-32
Augmented Reality for Applied Process Execution and Documentation

Augmented Reality for Applied Process Execution and Documentation

Vernetzung von Mensch und Maschine in der Instandhaltung von Windenergieanlagen
Moritz Quandt, Thies Beinke, Abderrahim Ait Alla ORCID Icon, Michael Lütjen ORCID Icon, Michael Freitag ORCID Icon, Frank Bischoff, Van Binh Nguyen, Achim Issmer
The comprehensive digitalization of work environment constitutes major challenges in connection with new media and an extended human-computer interaction. In this context, service and maintenance proved to be an important field of application for this form of Industry 4.0. An adequate process execution and documentation has to be secured, even under challenging conditions, e.g. malfunctions on short notice, harsh working conditions or tight timeframes. These requirements as well as the increasing digitalization promote the application of Augmented Reality solutions in this area. With a focus on maintenance of wind energy turbines, this article describes the state of the art in relation to current solution approaches and development needs in connection with a process-oriented application of Augmented Reality. Therefore, current solutions that are already on the market are considered as well as results of the joint research project “AR Maintenance System”.
Industrie 4.0 Management | Volume 33 | 2017 | Edition 1 | Pages 52-56
Maintenance Change and its Effects

Maintenance Change and its Effects

Empirische Untersuchung der Instandhaltungsanforderungen und deren Auswirkung auf das Produktionssystem
Christian T. Stemplinger, Herwig Winkler ORCID Icon
In recent decades the maintenance has experienced a continuous change in the industry by the requirements and thus their influence has risen to the production system. But every industry and every production process is affected differently from it. In this paper, therefore, the most recent developments in the maintenance be excerpted from current studies and transferred into the automotive industry, specific into the supplier industry with screen printing products. Previously we created from current studies for the changing meaning of maintenance a cause-effect diagram. In order to raise the perception of the maintenance change in the industry, we conducted subsequently by an expert survey. From this we were able to describe deriving effects on the production system and the formulation of future research needs.
Industrie Management | Volume 31 | 2015 | Edition 2 | Pages 37-40
Supporting Maintenance with Socio-Cyber-Physical Systems

Supporting Maintenance with Socio-Cyber-Physical Systems

„Ressourcen-Cockpit für Sozio-Cyber-Physische Systeme“ vernetzt den mobilen Mitarbeiter in der Instandhaltung
Ullrich Trommler, Sebastian Horbach, Angelika C. Bullinger-Hoffmann, Thomas Löffler, Egon Müller, Hendrik Hopf
Maintenance is an important factor for the effectiveness of production processes. As the degree of automation and interoperation of production equipment is increasing, the significance of equipment availability and thus of maintenance is increasing. At the moment, maintenance and service engineers spend a lot of time in retrieving and preparing information. In many cases the data of business information systems is not or only partly available to maintenance engineers. In the future, resource-cockpits on mobile devices will provide maintenance and service engineers with all necessary information in situ. This will be realised interactively, with little effort and in the right context.
Industrie Management | Volume 30 | 2014 | Edition 6 | Pages 51-54
Management of Technological Capability

Management of Technological Capability

A Decision Support System for Multivendor Capable Service Companies
Wolfgang Kersten ORCID Icon, Markus Klotzbach, Moritz Petersen
Multivendor capable service companies are facing growing challenges concerning the alignment of their technological capability portfolio to dynamic market requirements. This paper presents a method that enables practitioners from technical service companies to systematically manage their capability portfolio using both qualitative and quantitative data. Thereby decision makers are provided with a tool to help them shaping the company’s service portfolio.
Industrie Management | Volume 30 | 2014 | Edition 3 | Pages 11-14
New Maintenance Strategies in Port Logistics

New Maintenance Strategies in Port Logistics

A Case Study for Condition-Based Maintenance of Van Carriers
Bernd Scholz-Reiter ORCID Icon, Marco Lewandowski, Patrick Dittmer, Stephan Oelker
Throughout the whole lifecycle, maintenance activities generally have to be fulfilled regarding technical systems. In logistics networks the creation of value at the nodes by means of rapid turnover is important, so that the availability of the production factor “machine” is essential. The increase in efficiency of support processes encompasses among others the maintenance of machines and installations. Within the paper, a procedure model with case study is presented, which illustrates the change-over to a condition-based maintenance strategy in the seaport surrounding.
Industrie Management | Volume 25 | 2009 | Edition 5 | Pages 9-12
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