Knowledge as strategic resource becomes even more important now than in the past, because of the turbulent change experienced by a company and its operating environment. Therefore, innovative service companies attempt to bundle the existing knowledge in the company and to use it optimal. Through the accumulation of know-ledge, competencies arise which the competitor has difficulties imitating and which create a competitive advantage. The learning history method can now help to recover implicit knowledge in the company, to improve processes and to strengthen the service competence.
Industrie Management | Volume 19 | 2003 | Edition 3 | Pages 67-70
